Troubleshoot syncing
Identify whether the problem concerns a connection, schema, or record values.
New tables or fields are missing
Confirm access in the source, then sync schema changes.
Fields exist but values are old
Check sync status and last-sync time, then run a manual refresh.
Sync is paused
Review the status and sync controls for the resource.
Sync fails
Inspect sync events and the provider's connection requirements.
Only some records are missing
Check the source view, filters, and selected tables.
A joined result is empty
Confirm both sources have synced and the join keys match.
Verify a refresh
Choose a known source record and note its ID and a field value. Run Sync now where available, then compare the same record in Jet Admin after the sync completes.
Schema refresh and data refresh solve different problems. A successful sync does not change the access granted by your source credentials.
Get help
See A data resource is failing to sync. Include the resource, environment, exact error, last successful sync time, and one example record ID. Remove credentials from screenshots and logs.
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