Published app access fails
Determine whether the failure happens before sign-in, during authentication, or after the user's identity is established.
Check the symptom
Address does not load
Invitation is missing or unusable
Email, intended app, and invitation workflow.
Sign-in loops or returns an error
Sign-in succeeds but pages or actions are unavailable
Membership, team, and permissions.
App works directly but not embedded
Host support and embedded authentication behavior.
Reproduce with the intended account
Confirm the exact published address, environment, and signed-in identity. Review the user's membership and all relevant team assignments, then compare the behavior with the intended access policy.
Do not grant Administrator access simply to make a failed user test pass. Correct the specific identity, membership, or permission issue.
Inspect available system logs around the failure time. For custom domains, check any identity-provider settings that depend on the address.
After a correction, run both allowed and denied cases from the access test checklist. Verify the published app, not only the builder preview.
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