Troubleshooting
Start with the symptom, then inspect the part of the release path responsible for it.
Preview has a change that users cannot see
User cannot sign in or sees the wrong access
Custom address does not load correctly
Data, actions, or self-hosted services fail
App works directly but fails inside another site
Collect a reproducible report
Record the app, environment, exact address, affected role, action, time with timezone, expected result, and actual result. Include the relevant app version and platform version when known.
Use System logs for available diagnostic messages and the audit trail for available activity. Remove credentials and unnecessary personal data from shared evidence.
Choose the right next step
Compare the problem with the last working configuration. Make one targeted correction, then repeat the same failed check.
If recovery is needed, choose between app version history, environment restoration, and the affected data system's recovery process. These have different scopes.
For AI generation or revision failures, use AI App Builder troubleshooting.
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