Find missing invoices and update billing details
If you were charged but cannot find the corresponding invoice, check the billing information for the account being charged and ask support to investigate any missing period.
Check the billing account
Open Billing & Plans.
Check that you are viewing the account associated with the charge.
Review the available invoices and compare them with the dates of the payments.
If you cannot access billing, ask the account administrator to check your billing permissions.
If recent invoices are missing while older invoices are visible, report the missing dates. Repeatedly refreshing the page will not establish whether the invoice has been generated.
Request a missing invoice
Contact support with the account email, app URL, charge date, amount and currency, and the invoice period you need. Include a screenshot showing which invoices are available, with unrelated financial information removed.
To request invoices at a different email address, include the desired billing contact and ask support to confirm the change.
Change a billing address or payment card
Check the options available in Billing & Plans. If the required setting is not visible, ask support to confirm how to update it for your account. Explain whether the change applies to future invoices or an invoice already issued.
For a tax-exemption request, contact support before purchase to confirm eligibility and the required documentation. Do not assume an exemption has been applied until it is confirmed.
A payment failed
Record the error shown and check the payment method and billing details available to you. Contact support with the attempted payment date and account details if the reason is unclear. Send no full card numbers, security codes, or passwords.
Related: Subscription and Billing.
Last reviewed: September 16, 2026.
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