> For the complete documentation index, see [llms.txt](https://docs.jetadmin.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jetadmin.io/faq-and-troubleshooting/missing-invoices-and-billing-details.md). # Find missing invoices and update billing details If you were charged but cannot find the corresponding invoice, check the billing information for the account being charged and ask support to investigate any missing period. ## Check the billing account 1. Open **Billing & Plans**. 2. Check that you are viewing the account associated with the charge. 3. Review the available invoices and compare them with the dates of the payments. 4. If you cannot access billing, ask the account administrator to check your billing permissions. If recent invoices are missing while older invoices are visible, report the missing dates. Repeatedly refreshing the page will not establish whether the invoice has been generated. ## Request a missing invoice Contact support with the account email, app URL, charge date, amount and currency, and the invoice period you need. Include a screenshot showing which invoices are available, with unrelated financial information removed. To request invoices at a different email address, include the desired billing contact and ask support to confirm the change. ## Change a billing address or payment card Check the options available in Billing & Plans. If the required setting is not visible, ask support to confirm how to update it for your account. Explain whether the change applies to future invoices or an invoice already issued. For a tax-exemption request, contact support before purchase to confirm eligibility and the required documentation. Do not assume an exemption has been applied until it is confirmed. ## A payment failed Record the error shown and check the payment method and billing details available to you. Contact support with the attempted payment date and account details if the reason is unclear. Send no full card numbers, security codes, or passwords. Related: [Subscription and Billing](https://docs.jetadmin.io/account/subscription-and-billing). *Last reviewed: September 16, 2026.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.jetadmin.io/faq-and-troubleshooting/missing-invoices-and-billing-details.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.