> For the complete documentation index, see [llms.txt](https://docs.jetadmin.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jetadmin.io/faq-and-troubleshooting/cancellation-and-unexpected-charges.md).

# Cancel renewal, request a refund, or report an unexpected charge

To stop renewal, open **Billing & Plans** and turn off automatic renewal. Check the resulting renewal status before leaving the page.

## Confirm cancellation

1. Open Billing & Plans for the account being charged.
2. Turn off automatic renewal.
3. Review the renewal status and any access-end date shown.
4. Keep a record of the confirmation.

Deleting a project or no longer using an app is not evidence that its subscription renewal has been disabled. Verify the billing status separately.

See [Cancel Plan](https://docs.jetadmin.io/account/cancel-plan) for the cancellation terms.

## I was charged after attempting to cancel

Send support:

* The account email and app URL.
* The charge date, amount, and invoice reference, if available.
* When you attempted cancellation and the confirmation or screenshot you received.
* Whether you want to stop future renewal, request review of a past charge, or both.

If you already have an open billing conversation, add these details to that thread so the team can follow the history.

## How do I request a refund?

Contact support with the account and invoice details. Eligibility depends on the terms that apply to your subscription; cancellation alone is not confirmation that a refund has been approved. See [Refund Policy](https://docs.jetadmin.io/account/refund-policy).

Do not send full card numbers or payment security codes in chat.

*Last reviewed: September 16, 2026.*


---

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