Cancel renewal, request a refund, or report an unexpected charge
To stop renewal, open Billing & Plans and turn off automatic renewal. Check the resulting renewal status before leaving the page.
Confirm cancellation
Open Billing & Plans for the account being charged.
Turn off automatic renewal.
Review the renewal status and any access-end date shown.
Keep a record of the confirmation.
Deleting a project or no longer using an app is not evidence that its subscription renewal has been disabled. Verify the billing status separately.
See Cancel Plan for the cancellation terms.
I was charged after attempting to cancel
Send support:
The account email and app URL.
The charge date, amount, and invoice reference, if available.
When you attempted cancellation and the confirmation or screenshot you received.
Whether you want to stop future renewal, request review of a past charge, or both.
If you already have an open billing conversation, add these details to that thread so the team can follow the history.
How do I request a refund?
Contact support with the account and invoice details. Eligibility depends on the terms that apply to your subscription; cancellation alone is not confirmation that a refund has been approved. See Refund Policy.
Do not send full card numbers or payment security codes in chat.
Last reviewed: September 16, 2026.
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