AI credits: insufficient balance or usage limit
If the AI Builder shows “Not enough funds on balance” or says you have reached a usage limit, check the affected account's usage before retrying.
Check your balance and plan
Open the account's billing and usage information.
Check the selected plan, available balance, and any reset date or limit shown.
Record the exact error and the action that triggered it: creating an app, editing an app, or running another AI feature.
If you recently changed plans, check that the plan shown matches your purchase.
AI building credits and request rate limits are different. An error mentioning “today” does not by itself establish when your monthly allowance resets. See How credits work.
I paid, but still see a limit
Contact support through the Jet Admin chat with your app URL, plan, purchase date, error text, and a screenshot of the balance. Ask the team to check which allowance or limit was applied.
If a request failed, ask support to check its usage record before repeating a large generation. Do not assume that a failed request used no credits.
Can I reset free credits or start a trial?
Check the terms offered in your account. Before starting a trial, confirm its duration, included credits, whether a card is required, and whether it converts to a paid subscription. If the account does not show these terms, ask support to confirm them.
For current plan features, see Subscription and Billing.
Last reviewed: September 16, 2026.
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