> For the complete documentation index, see [llms.txt](https://docs.jetadmin.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jetadmin.io/faq-and-troubleshooting.md). # FAQ and Troubleshooting Find the question or error that matches your situation. Start with the focused guide below, then contact support with the requested details if the problem continues. ## Billing and AI usage * [AI credits: insufficient balance or usage limit](/faq-and-troubleshooting/ai-credit-limit-errors.md) — check the affected allowance, paid-plan limits, and trial terms. * [Cancel renewal, request a refund, or report an unexpected charge](/faq-and-troubleshooting/cancellation-and-unexpected-charges.md) — verify renewal status and request review of a charge. * [Find missing invoices and update billing details](/faq-and-troubleshooting/missing-invoices-and-billing-details.md) — report missing invoice periods and request billing changes. * [Affiliate terms and payouts](https://docs.jetadmin.io/affiliate-programs/program-terms-and-payouts) — check the program terms and the route for payout questions. ## Login and user access * [Password-reset or invitation email not received](/faq-and-troubleshooting/password-reset-and-invitation-emails.md) — check the sign-in method, delivery, and account state. * [A user gets 403 or cannot access a page](/faq-and-troubleshooting/403-and-user-permission-errors.md) — compare permissions and retest with a fresh sign-in. For authentication setup, see [Authentication and SSO](https://docs.jetadmin.io/access-and-sharing/authentication-and-sso). If you need mandatory MFA or a single active device/session, confirm support for that requirement with your chosen authentication provider and Jet Admin before rollout. ## Data, app loading, and integrations * [Data is not loading](/faq-and-troubleshooting/data-is-not-loading.md) — app-loading failures, SQL filters, timeouts, and Supabase connection limits. * [A data resource is failing to sync](/faq-and-troubleshooting/a-data-resource-is-failing-to-sync.md) — schema changes and resource synchronization. * [Why new SQL tables are not showing?](/faq-and-troubleshooting/why-new-sql-tables-are-not-showing.md) * [Gmail connection blocked by Google](/faq-and-troubleshooting/gmail-connection-blocked.md) * [Custom API storage is missing from File Picker](/faq-and-troubleshooting/file-picker-custom-api-storage.md) * [Troubleshooting Django integration](/faq-and-troubleshooting/troubleshooting-django-integration.md) For AI generation issues, see [Troubleshoot the Prompt Assistant](https://docs.jetadmin.io/ai-app-builder/test-and-publish/troubleshoot-the-prompt-assistant). ## App configuration and backups * [How to clone the whole app?](/faq-and-troubleshooting/how-to-clone-the-whole-app.md) * [Cross-Instance Backup & Restore](https://docs.jetadmin.io/jet-bridge-deployment/environments-releases-and-version-control/version-control/cross-instance-backup-and-restore) * [How to restrict input in a text field?](/faq-and-troubleshooting/how-to-restrict-input-in-a-text-field.md) Before shutting down an app, confirm which configuration, data, and files your export includes and how you will restore them. A backup or GitHub copy alone does not establish that an app can run independently of Jet Admin. ## Get help Use the Jet Admin chat. If your team has a dedicated Slack channel, see [How to Connect to Slack Channel](/faq-and-troubleshooting/how-to-connect-to-slack-channel.md). Include the app URL, environment, exact error, time and timezone, steps to reproduce, and what you expected to happen. Mention when the task last worked and whether other users are affected. Add these details to an existing conversation about the same issue when possible. Remove passwords, API keys, session tokens, payment security details, and unrelated customer data from screenshots and logs. *Last reviewed: September 16, 2026.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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