Agent Skills

Skills allow you to extend agent behavior with reusable instructions and capabilities.

A skill can contain custom instructions, knowledge, or specialized behaviors that agents can use when responding to users.

Skills can be attached to multiple agents and managed centrally.

Add a Skill

To add a skill:

1. Open your agent settings

2. In the right-side Skills section, click Add Skill

There are two ways to create a skill:

• Upload a skill file

• Write skill instructions manually

Upload a Skill

To upload an existing skill:

1. Click Upload Skill

2. Select the skill file from your device

The skill will be uploaded and added to the agent.

Write Skill Instructions

You can also create a skill manually.

Fill in the following fields:

Field	Description
Skill Name	Name of the skill
Description	Short description of what the skill does
Instructions	Detailed instructions and behavior for the skill

After completing the fields, click Create Skill.

Managing Skills

After creating a skill, you can:

• Add it to multiple agents

• Edit the skill

• Download the skill

• Replace the skill file

• Delete the skill

Using Skills in Agent Instructions

After attaching a skill to an agent, you should define in the agent instructions:

• When the skill should be used

• How the skill should be used

• Which types of requests should trigger the skill

This helps the agent understand when to apply the connected skill during conversations.

Best Practice

Keep skill instructions focused and specific. Clearly describing when a skill should be used improves agent reliability and response quality.